Question 1

Do you offer point-to-point trips as well as hourly service?

Accepted Answer

Both. Point-to-point is priced for a single transfer such as home to DEN or hotel to a venue. Hourly (as-directed) service keeps the same chauffeur and vehicle for dinners, meetings, tours, and multi-stop nights.

Question 2

Can I set up a recurring or corporate account?

Accepted Answer

Yes. Recurring commuters, executive assistants, hotels, and event planners get a standing profile with preferred vehicle, saved addresses, consolidated monthly invoicing, and priority dispatch.

Question 3

Are your chauffeurs local?

Accepted Answer

Yes. Arion's chauffeurs live and drive here, Denver one-ways, I-70 and I-25 timing, canyon roads, resort access, and DEN's arrival flow are learned routes, not GPS guesses.

Question 4

Which vehicle should I choose?

Accepted Answer

Match passengers plus luggage: Executive Sedan for 1–3 with light bags, Executive SUV for up to 5 with luggage, Luxury SUV for up to 6 in captain's-chair comfort, Luxury Coach Van or Luxury Coach Van for 7–12 or full ski gear, Executive/Jet Van for VIP groups of 9, and buses for 20–50.

Question 5

Are all vehicles AWD or 4WD for mountain travel?

Accepted Answer

Mountain-assigned SUVs and vans are AWD/4WD on winter-rated tires and carry chains, meeting Colorado's Traction Law. Executive Sedans are assigned to Front Range and metro work in winter conditions.

Question 6

Is Arion licensed and insured?

Accepted Answer

Yes. Arion, LLC is a Colorado PUC-certified passenger carrier operating as Arion Transportation and Tours. Every vehicle and every trip is fully insured, well beyond what a rideshare driver carries.

Question 7

How much does Arion cost per hour?

Accepted Answer

Rates are hourly and per vehicle, not per person: Executive Sedan from $150/hr, Executive SUV from $125/hr, Luxury SUV from $150/hr, and group vehicles (Luxury Coach Van, Executive/Jet Van, buses) from $250/hr. Hourly minimums apply by vehicle, hourly trips include up to 40 total miles of travel per booking, and your exact total is shown before you confirm.

Question 8

Are there hidden fees or surge pricing?

Accepted Answer

No. Arion does not surge for holidays, ski season, concert nights, or storms. Trips that exceed 40 total miles add a per-vehicle mileage charge, and that is calculated and displayed before you book. Gratuity is not included and is always at your discretion.

Question 9

What is Arion's cancellation policy?

Accepted Answer

Cancel 48 or more hours before pickup for a full refund. Cancellations 24 to 48 hours before pickup receive a 50% refund. Inside 24 hours there is no refund, and no-shows are non-refundable. Tours require 7 days' notice. Documented medical emergencies and weather or venue closures are reviewed case by case.

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