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Terms of Service

Legal

Terms of Service

Last updated: May 2026

1. Agreement to Terms

By booking a service with Arion, LLC (“Arion,” “we,” “us,” or “our”) or using our website at

ridearion.com

you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Our Services

Arion provides luxury ground transportation services in Denver and the Rocky Mountain region, including airport transfers, executive black car service, ski resort transportation, event and wedding transportation, hourly chauffeur service, and selected Colorado tours. All services are operated by Arion or our authorized affiliate network of Colorado PUC-certified operators.

3. Bookings & Payment

Individual bookings

require full prepayment at the time of booking.

Corporate & B2B accounts

may be eligible for net-10 payment terms at Arion's discretion based on booking volume.

Pricing is based on vehicle type, service duration, and any add-on amenities selected. Hourly minimums apply (2 hours for sedans, 3 hours for coach vans, 4 hours for limo vans).

A fuel surcharge may be applied if fuel prices increase significantly during your booking window.

All rates are listed in U.S. dollars and are subject to change without notice. Your confirmed booking rate will not change after confirmation.

3A. SMS & Text Message Program (Arion Ride Notifications)

Program description. Arion, LLC operates an SMS program that sends ride-related text messages to customers who have booked transportation with us. Message types include booking confirmations, chauffeur and vehicle details, ETA and arrival notifications, trip changes, post-trip follow-up, and occasional service offers to existing customers.

How you opt in. You provide your own mobile number when requesting a ride. Before your reservation is submitted you are shown these Terms & Conditions, our Privacy Policy and our Cancellation Policy, and you must type your name, sign electronically, and check an agreement box to consent. Consent to receive text messages is not a condition of booking or purchasing any service.

Message frequency. Message frequency varies and depends on your ride activity.

Cost. Message and data rates may apply. Arion does not charge for these messages.

How to opt out. Reply STOP to any message at any time to unsubscribe. You will receive one confirmation message and no further messages.

How to get help. Reply HELP to any message, call (970) 703-4995, or email [email protected].

Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.

Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party. See our Privacy Policy for full detail, and Client Discretion & Privacy for how we handle client confidentiality.

4. Cancellation & Refund Policy

Cancellations made 48 or more hours before the scheduled pickup time are eligible for a full refund.

Cancellations made 24 to 48 hours before the scheduled pickup time are eligible for a 50% refund of the booking total.

Cancellations made less than 24 hours before the scheduled pickup time are non-refundable.

No-shows (failure to appear at the confirmed pickup location) are non-refundable.

Tour bookings require

7 or more days'

notice for cancellation without penalty.

Cancellations due to documented medical emergencies or weather-related closures of roads or venues will be handled on a case-by-case basis.

5. Passenger Conduct

Arion reserves the right to terminate a trip without refund if a passenger:

Behaves in a threatening, abusive, or disruptive manner toward the driver or other passengers

Causes damage to the vehicle or its amenities

Violates applicable laws during the trip

Requests the driver to violate traffic laws or safety protocols

Passengers are responsible for any damage to the vehicle caused by their party. Cleaning fees may apply for incidents involving spills, stains, or excessive mess.

6. Wait Time & Delays

For airport pickups, Arion monitors flight arrival times and adjusts accordingly at no extra charge within reasonable delays.

Wait time beyond the complimentary grace period (15 minutes for standard pickups, 30 minutes for airport arrivals) may be billed at the vehicle's hourly rate, prorated by the minute.

Arion is not liable for delays caused by traffic, weather, road conditions, or other circumstances outside our control.

7. Liability

Arion carries $1.5 million in commercial auto liability insurance and $5 million in general liability insurance. Our liability for any claim arising from a service is limited to the amount paid for that booking. We are not responsible for lost or stolen personal belongings left in vehicles. Passengers are encouraged to keep valuables with them at all times.

8. Alcohol & Amenities

Arion offers optional beverage service including champagne and stocked coolers as add-on amenities. Passengers consuming alcohol must be 21 years of age or older and comply with all applicable Colorado laws. Arion drivers do not consume alcohol while on duty. We reserve the right to decline alcohol service at the driver's discretion.

9. Confidentiality

Client information is treated as confidential. Arion does not disclose client travel details, identities, or booking information to third parties except as necessary to fulfill your service or as required by law. Clients requiring formal non-disclosure agreements may request one at the time of booking.

10. Governing Law

These Terms are governed by the laws of the State of Colorado. Any disputes arising from these Terms or your use of Arion's services shall be resolved in the courts of Denver County, Colorado.

11. Changes to These Terms

Arion may update these Terms at any time. The most current version will be posted on this page with the updated date. Continued use of our services after a change constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms? Contact us:

Arion, LLC

Denver, Colorado

[email protected]

(970) 703-4995

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Last reviewed: August 15, 2026 by Arion dispatch. Rates, policies and Colorado Department of Transportation rules are subject to change; call (970) 703-4995 for current details.

Frequently Asked Questions

Do you offer point-to-point trips as well as hourly service?

Both. Point-to-point is priced for a single transfer such as home to DEN or hotel to a venue. Hourly (as-directed) service keeps the same chauffeur and vehicle for dinners, meetings, tours, and multi-stop nights.

Can I set up a recurring or corporate account?

Yes. Recurring commuters, executive assistants, hotels, and event planners get a standing profile with preferred vehicle, saved addresses, consolidated monthly invoicing, and priority dispatch.

Are your chauffeurs local?

Yes. Arion's chauffeurs live and drive here — Denver one-ways, I-70 and I-25 timing, canyon roads, resort access, and DEN's arrival flow are learned routes, not GPS guesses.

Which vehicle should I choose?

Match passengers plus luggage: Executive Sedan for 1–3 with light bags, Executive SUV for up to 5 with luggage, Luxury SUV for up to 6 in captain's-chair comfort, Luxury Coach Van or Luxury Coach Van for 7–12 or full ski gear, Executive/Jet Van for VIP groups of 9, and buses for 20–50.

Are all vehicles AWD or 4WD for mountain travel?

Mountain-assigned SUVs and vans are AWD/4WD on winter-rated tires and carry chains, meeting Colorado's Traction Law. Executive Sedans are assigned to Front Range and metro work in winter conditions.

Is Arion licensed and insured?

Yes. Arion, LLC is a Colorado PUC-certified passenger carrier operating as Arion Transportation and Tours. Every vehicle and every trip is covered by $1.5M commercial auto liability and $5M general liability insurance — far beyond what a rideshare driver carries.

How much does Arion cost per hour?

Rates are hourly and per vehicle, not per person: Executive Sedan from $150/hr, Executive SUV from $125/hr, Luxury SUV from $150/hr, and group vehicles (Luxury Coach Van, Executive/Jet Van, buses) from $250/hr. Hourly minimums apply by vehicle, hourly trips include up to 40 total miles of travel per booking, and your exact total is shown before you confirm.

Are there hidden fees or surge pricing?

No. Arion does not surge for holidays, ski season, concert nights, or storms. Trips that exceed 40 total miles add a per-vehicle mileage charge, and that is calculated and displayed before you book. Gratuity is not included and is always at your discretion.

What is Arion's cancellation policy?

Cancel 48 or more hours before pickup for a full refund. Cancellations 24 to 48 hours before pickup receive a 50% refund. Inside 24 hours there is no refund, and no-shows are non-refundable. Tours require 7 days' notice. Documented medical emergencies and weather or venue closures are reviewed case by case.

What happens if Arion has to cancel my reservation?

It is rare, but if we cannot source a vehicle and chauffeur in time you hear it from a person. Dispatch calls you directly, then follows up by text and email so you have everything in writing. Because we do not typically charge until seven days before the trip, there is usually nothing to refund. If your card was already charged you receive a full refund, and banking timelines mean it takes five to ten business days to appear.

Is there a cleaning fee?

We do not expect a vehicle to come back immaculate; that is what a long day on the road looks like, and normal wear is on us. If excessive cleaning is required, the cost is assessed from a professional detailer's fee schedule and billed to the client. Biohazard cleanup, meaning vomit, blood or other bodily fluids, starts at $250 and is billed at the detailer's actual cost if it runs higher. Smoking of any kind in the vehicle is $500.

How do I pay?

All reservations are paid in advance. We accept credit cards of all types, Zelle and Venmo. Contracted business accounts can pay by check or ACH under their agreed deposit and net 30 terms. Cards are typically charged seven days before the trip rather than at booking.